One of the cofounders of Airbnb, Brian Chesky, is famous for his 7 Star Design Principle. His approach starts with defining what a 5 Star customer experience looks like, then continues to push the boundaries, making it better and better, until the realm of possibility is left behind. He draws the line of what is possible at 7 Stars in his business, but his ideas go way beyond that. Take a look at how he defines each level within his part of the hospitality industry.
In recent years, I’ve seen multiple insurance software implementations, mainly core systems for policy, claims and billing administration. During this time, I’ve noticed a pattern of characteristics for nearly every implementation, mainly:
This week I made a huge leap – from the world of relatively stable investment fund employment to becoming an early employee at DataCubes. I went from having a fairly predictable future and well-defined structure to the open greenfields of a startup (hopefully).
I come from India. My father was a farmer and our day typically started early. My mother was a homemaker raising six kids in a challenging environment and on a variable income. My whole life, I’ve believed in working hard and investing yourself in your occupation.